The Customer Is Very Nearly Always Totally Screwed

“An 80-year-old Westchester man who kept the voice of his dead wife on his phone message, lost her voice when Verizon upgraded his service. Charles Whiting says he stayed connected to his wife, by calling the phone everyday to hear his wife’s voice saying ‘the Whitings aren’t home.’ Whiting said he immediately called Verizon and waited for an hour for help. He got disconnected, so he called back. After another 90 minutes, he said he was told he couldn’t get the message back and that he would just have to record a new one.” [WNBC]